Policies

Scheduling

Services are scheduled in advance based on availability, weather, and seasonal needs. Timing may vary depending on conditions and routing.

 

 Cancellations

We request at least 24 hours’ notice for any cancellations or changes. Weather-related delays will be communicated and rescheduled promptly.

 

 Payments

Payment is due upon completion unless otherwise agreed. Invoices are provided for all services.

Access

Clients are responsible for ensuring clear and accessible service areas on scheduled days. A fee may apply if access is unavailable.

Safety

For the safety of our team, pets, and children should be secured, and service areas cleared prior to arrival.

Weather

Services may be delayed due to weather conditions. We will communicate and reschedule as needed.

Terms & Conditions

 

By engaging Timeless Turf for services, you agree to the following terms.

 

Service Expectations

Services are scheduled based on availability, weather, and seasonal needs. While we take every precaution to deliver high-quality results, outcomes may vary depending on lawn conditions, weather, and environmental factors.

 

Property Responsibility

Clients are responsible for marking sprinkler heads, underground utilities, and any items that could be affected during service. Timeless Turf is not liable for damage to unmarked or hidden items.

Lawn & Treatment Results

Lawn care and pest control treatments involve the use of approved products applied according to industry standards. Results may vary, and multiple treatments may be required for optimal effectiveness.

Payments & Refunds

Payment is due upon completion unless otherwise agreed. Due to the nature of services performed, refunds are not provided once work has been completed. However, we are committed to customer satisfaction and will work with clients to address any concerns.